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Orders typically ship out within 5-7 business days.

Free shipping on orders over $59 | Updates on Covid-19

Shipping & Returns

SHIPPING

We will process and ship your order within two business days from the time you place it. Depending on where you live in this big country of ours, you should receive the order a few days after placing the order. At certain times of year (e.g. holidays) or for special circumstances (e.g. Canada Post strike), delivery times may change.  But our coffee elves will do their best to process and pack up the order right after receiving it!

Our goal is to offer the best priced option for shipping. We have a flat rate of $10 for all orders under $59. If your order is over $59, you get free shipping.

To keep it moving along for you, we process everything as “No Signature Required” (which as you can guess, means no signature is required at delivery).  If you want us to require a signature, please contact us as soon as you place your order (info@equator.ca).


RETURNS

Once you receive your order, have a look and make sure everything is as ordered. If something is missing or incorrect, get in touch with us as soon as you can (info@equator.ca). If it was our error, we’ll own it and replace the items as soon as possible and arrange for pick up if and when it makes sense to do so - at no cost to you.

If you decide you’d like to return an item in your order for any other reason than our mistake, we can arrange for a pick-up. In this case, we’ll ask you to cover the shipping costs of the return. For coffee, returns must be completed within one week of receiving your order. Sorry, but we can’t accept returns on any ground coffee.

Once we receive your returned item, we’ll have a look to verify any damage and will refund the amount via your original method of payment.

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