Equator has designated a Privacy Officer who is accountable to ensure compliance of all policies and any third-party service companies used for purposes such as payment processing or shipping must also comply with Canadian privacy legislation.
2. Identifying Purposes
Equator will use your personal information for primary purposes such as fulfilling product or service requests, processing payments, updating you on your order status or alerting you to important product revisions or price updates. We will occasionally use your information to tell you about special offers, invite you to participate in customer surveys or to inform you of special events, training seminars or coffee travel opportunities. For these secondary purposes, you will have the opportunity to opt out of such communications. To change your privacy preferences, please complete the Privacy Preferences Change Form and send it to us by one of the methods provided
Equator will never disclose your personal information to any third parties except as is reasonably required to fulfill your product requirements (such as providing your address to a shipping company) or to comply with a legal process such as a law enforcement request (highly unlikely!!!).
4. Limiting Collection
Equator will only collect information in 3 ways: through the purchase of products or services, through requests for information or to gather statistical data on our website. Statistical data will never include personal information only that which helps us determine consumer preferences in order to improve our products and services.
5. Limiting Use, Disclosure and Retention
Equator will not use or disclose your personal information other than for the purposes for which it was collected and we will only keep personal information as long as necessary for the identified purposes or as required by law.
Equator will keep your personal information as accurate, complete and up-to-date as necessary. We encourage you to let us know if your information changes.
We protect personal information in our possession and control by using security safeguards appropriate to the sensitivity of the information. All credit card information is encrypted and restricted only to specific, trusted employees.
This shortened and complete policy is available to anyone interested and any changes or modifications will be posted for 30 days before they take effect. No retroactive changes will be made.
9. Individual Access
Subject to exceptions as mandated by law, by written request, you may ask Equator to inform you of the existence, use and disclosure of your personal information and give you access to that information. You have the right to challenge the information's accuracy and completeness and have it amended as appropriate.
10. Challenging Compliance
Equator Coffee Roasters Inc.
Attention: Privacy Officer
451-A Ottawa St.
Almonte, ON K0A 1A0
Email: firstname.lastname@example.org Attn: Privacy Officer