Your Cart

Orders typically ship out within 5-7 business days.

BUY ONE, GIVE ONE SALE!

Sale ends in

00 Days
00 hrs
00 Min
00 Sec

Free shipping on orders over $49 in QC/ON, $79 for rest of Canada

  • General
  • Subscriptions
  • COVID 19
  • Mobile Ordering
  • Coffee
  • Sourcing
  • Drive Thru

Help/FAQ

General

  • Where are you located?

    Our roastery is located at 451 Ottawa St. in the friendly town of Almonte, Ontario. We also have two cafés in Ottawa - one at the National Arts Centre and one in Westboro. 

  • Can I take a tour of the roastery?

    Yes, we offer free roastery tours on Saturday mornings at 11am.

  • Do you serve food at your cafés?

    Almonte: in Almonte we have a full kitchen and make a mean breakfast. We also serve salads, and sandwiches. We have many gluten-friendly and vegan options, just ask the barista!

    Westboro: we serve a great lunch, delicious pastries, and sandwiches for on the run. We have many gluten-friendly and vegan options, just ask the barista!

    NAC-CNA: We have a small but mighty food menu at the NAC, including sandwiches, salads, and sweets.

  • Where can I buy your coffee for at home?

    You can purchase our beans at our cafés and at many grocery stores across the city - to find a store near you, email outreach@equator.ca. You can also purchase our beans from our online store and we offer free shipping over $59 (that’s 1 x 5lb bag or about 4 x 340g bags).

Subscriptions

  • How long will my subscription continue? Do I have to reactivate it annually?

    We’ve made it easy for you to never forget to buy coffee again. Your recurring order will continue to be billed and shipped until you cancel it - no need to renew your subscription.

  • How can I manage my recurring order?

    You can login to your account from the confirmation email we sent you when you signed up or from www.equator.ca - just hit the avatar in the top right corner and enter your login information. From there you can click “Subscriptions” on the menu.

  • Can I skip my recurring order?

    Headed out on vacation and want to pause your subscription? No problem. Just log in to your account, find your subscription, and click “skip”.

  • I received a subscription as a gift, how do I continue it?

    Awesome! We’re glad you enjoyed the service so much that you wish to continue. You’ll have to start your own subscription. Just head over to www.equator.ca/subscriptions

  • I forgot my username and password. How do I manage my subscription?

    You can login to your account from the confirmation email we sent you when you signed up or from www.equator.ca - just hit the avatar in the top right corner and enter your login information. You can click “Forgot my Password” to reset it.

  • When do recurring orders ship?

    Your first order will ship within 4 days of the date you subscribe and then again 2-weeks or one month after that date (depending on your selected frequency). So if you placed your first order on a Monday, your order will ship (ie leave our warehouse) no later than Thursday. Then the courier should have it to you within 3-5 business days.

COVID 19

  • What precautions are being taken to limit the sharing of germs?

    All staff at the roastery and the drive thru follow specific instructions as provided by public health authorities. This includes regularly sanitizing all surfaces with any contact; regularly and properly washing hands; wearing gloves where needed; keeping a distance of 6 feet or more with colleagues; limiting all social contact outside of work. Staff showing any symptoms of illness will be excused from work. Staff who worked in close quarters with an ill colleague will also be asked to self-isolate at home as public health authorities have advised.

    At the drive-thru, payments will be made with contactless tap; if the payment processor is touched by a customer, it is immediately sanitized before the next customer comes to the window.  No cash payments are accepted.

  • Are the Ottawa Equator cafés open for takeout?

    Our Westboro cafe is open for take out and has patio seating. The NAC cafe remains closed until the centre opens up for performances  - you can keep up with their plans here.

  • How can I buy you beans?

    You can purchase our beans at many grocery stores across the city - to find a store near you, email outreach@equator.ca. You can also purchase our beans from our online store and we offer free shipping over $59 (that’s 1 x 5lb bag or about 4 x 340g bags).

Mobile Ordering

  • How does it work?

    To place an order, go to the mobile ordering site for Westboro or Almonte, add items to your cart, select a pick up time, and check out. Drop by the cafe at your selected pick up time and your order will be ready! Simple, contact-free, and convenient! 

  • How long does it take?

    Your order can be ready in as little as 10 minutes. You can order in advance for pick up any time within our opening hours.

  • What can I order?

    You can order anything we have in the café - from brewed coffee to bags of beans, as well as sweets and sandwiches.

Coffee

  • How is coffee roasted?

    Roasting coffee is a cross between science and art. During the roasting process, the time and temperature for each batch is measured and recorded by the roastmaster on computer software. This is to determine the "roast curve" (think of it as a recipe) for whichever origin he might be roasting. We roast each origin differently, depending on its flavour profile, its moisture content, the density of bean, and other aspects of its composition. It's up to the roastmaster to determine what the optimal conditions are (temperature, time, airflow, etc) for each coffee, hence the name "master". Establishing a roast curve allows us to guarantee consistency and quality, time after time. Many of the roast curves for our classic blends date back to when Craig first got started on his 10kg Toper. But two roaster upgrades and over twenty up-and-down years later, we’ve made a lot of changes and improvements.

  • Which type of grinder should I buy?

    There are grinders for every budget, and every level of coffee lover. Ideally, you would go with a burr grinder, hand or electric. Burr grinders do a much better job at grinding coffee consistently (i.e. same size particles which means same level of extraction which means smoother coffee).  A blade (the zip-zip ones that beat the beans around until they pulverized) grinder will do in a pinch but doesn’t do as well on the consistency front. Learn more about our top picks for coffee grinders here.

  • How fresh is fresh?

    Coffee tastes best when it’s fresh - the fresher the better! Ideally, you’re getting your beans fresh The coffee will taste great within a month of roasting, but after six weeks it starts to lose it’s sweet and smooth notes and becomes bitter and stale. Treat coffee like a loaf of bread, not a shelf-stable product.

  • What is naturally decaffeinated coffee?

    There are two forms of decaffeination that are natural (as in no nasty chemicals) and acceptable to organic certification: the well-known “Swiss Water Process” and the less well known but just as natural Carbon Dioxide Process. Equator’s decaf coffee is processed almost 100% in the CO2 process. We prefer this to Swiss Water because we have found that it helps preserve the flavour of the coffee better than the Swiss Water process where the flavour components are often removed and then put back in again at the end of the process..

    The way the CO2 process works is that the green coffee beans (the raw, pre-roasted product) are soaked in compressed carbon dioxide, which acts more like a liquid than a gas in that state. Carbon dioxide, when compressed, combines with caffeine so that when the CO2 is filtered, the caffeine is actually removed. Because carbon dioxide is what we humans produce and what plants need to survive, it’s obviously a natural and harmless product thereby making this process of decaffeination natural and harmless!

Sourcing

  • What is Fair Trade coffee?

    Make no mistake: “Fair Trade” is a loaded term. But at its basic core, it’s an alternative way of doing business with the goal of improving life for the producer who has historically gotten the short end of the stick to put it mildly. Improving life can mean a variety of things but better trading conditions, higher wages, and improved social and environmental standards are a good place to start. Fairtrade Certification is the international system that uses Learn more here

  • Where does Equator coffee come from?

    We purchase coffee from over 20 different producer groups located in a wide range of coffees located on or around the equator (hint hint!)  From Mexico to Colombia, Ethiopia to Indonesia, our warehouse is filled with fair trade organic coffee that has traveled thousands of kilometers and passed through countless hardworking hands. For specifics (producer profiles, contracts, invoices, shipping docs), please visit www.fairtradeproof.org.

Drive Thru

  • Can I order food in the Drive Thru?

    You can order food from our mobile ordering siteto pick up from the front door of the café!

  • Can I walk through the Drive Thru?

    No. The Drive Thru is made for cars and it is unsafe to have folks walking in a driving lane.

  • Can I buy a bag of beans from the Drive Thru?

    Yes! You can order a bag of beans at the menu board along with your order!

@equatorcoffee

Stay Caffeinated
& Connected

follow us on instagram